Luxe Glow customer guide
Help with your Luxe Glow course account
Luxe Glow Studio · Updated 15 October 2026
If you cannot sign in or your remaining minutes look different from what you expected, first identify whether the problem is access, account matching or a purchase record. Use the official login linked from My Luxe Glow. If the issue remains, ask reception to check the record before buying another course or creating another account.
Start from the studio’s own account link
Open My Luxe Glow and select the Salon Tracker balance link. It leads to the account service used by the studio. A general web search can show another salon’s login, so the familiar software name alone does not establish that you have reached the correct location.
If a saved bookmark no longer takes you where you expect, return through the studio website. Enter credentials only on the intended account service. This guide does not ask for your password and cannot sign in or inspect your balance for you.
Match the symptom to the next step
| What you see | What to do next |
|---|---|
| The login page does not open | Check your connection and return through My Luxe Glow. Note any visible error for reception. |
| Your details are not accepted | Check the login destination and use any account-recovery option offered by that service. Ask reception if you cannot identify the account. |
| You can sign in, but the balance is unexpected | Ask reception to match the account, purchase tier and visit record. |
| A recent purchase is unclear | Keep the receipt and ask the team to check its status before paying again. |
Give reception enough information to investigate
Explain what you were trying to do and what happened. “The login rejects my details” is a different problem from “I can log in, but cannot identify my latest purchase.” Note the approximate purchase date, the course you expected and when you first noticed the issue. If there is an error message, copy its wording without including private account details.
Keep a receipt available for a discussion with the studio. Do not post it publicly, send a password or include full card details in a general enquiry. If a screenshot is useful, remove personal and payment information first. Reception can tell you what it needs through the appropriate contact route.
Check what the balance represents
Sunbed minutes and spray sessions are different purchases. Standard and premium courses also have different equipment categories. Review our course explanation and ask which balance applies rather than assuming every package is interchangeable.
A discrepancy may need the purchase and visit record checked; this page cannot establish its cause or promise an adjustment. Ask what the team has confirmed and what remains to be checked. Keep the response with your receipt so the same issue does not have to be explained from scratch at your next visit.
If online access is still unavailable
Use the studio contact details or speak to reception during opening hours. Describe the problem before making another payment. Account access, a package purchase and equipment availability are separate matters: resolving one does not confirm the others.